Gallery
How long does delivery take from when the order is placed?
Depending on the products ordered, delivery takes approximately 5-7 working days from when the order is processed, Most orders are proceesed with in a few hours. However average delivery time is around 3-4 working days.
How do I know if my order has been processed?
Once your order has been processed, the customer will recieve a SMS/Email notification confirming that your order has been processed, and is now shipping.
How do I obtain a refund for my order if it has already arrived?
Galtee Mountain Poultry offers a 10 day refund policy on all NON LIVE POULTRY products. If you want to avil of a refund, the customer should get in touch with one of our customer service agents, who will walk you through the easy steps to obtain your refund. The customer should have the order reference number, and the Name on the order, on hand for to relay to the customer service agent.
My order was never delivered, what do I do?
If your order has not been delivered within the delivery window of 5-7 WORKING days of when you placed your order, our amazing customer service team should be notified, and will endevour to resolve the issue. Please have the order reference number, and the name of the person who ordered the items on hand.